Privacy Policy Purpose
SchemeWise Pty Ltd (SchemeWise) is committed to protecting your privacy and using technology to enable your safe online experience in your engagement with us. This policy applies to our website and guides how we collect and use the personal details we collect from you. By using the SchemeWise website, you consent to the data practices described in this statement.
Collection of your personal information
SchemeWise may collect personally identifiable information (such as name, email, address, and contact telephone number, and possible NDIS plan needs) if you request online assistance from us. SchemeWise may also collect other impersonal demographic metrics not unique to you (such as age, gender, and postcode) if you chose to provide this. We may also collect and retain technical information such as but not limited to your internet (IP) address, your browser type plus the time and services pages you accessed on our website, among other such information.
The information collected is used by SchemeWise for operation purposes and to maintain service quality. Please note that SchemeWise does not disclose any of your private online communications.
SchemeWise is not responsible for the privacy statements or contents on other websites outside our own.
Use of your personal information
SchemeWise collects and uses the personal information we collect from you to operate the SchemeWise website and to deliver the services or supports you have requested from us.
SchemeWise may also use your personally identifiable information provided us to:
– create, update or modify records about you on our internal systems and exchange such information across our systems; and/or
– inform you of other products or services we may be offering relating to disability services; and/or
– inform you of services offered by third parties that may be of interest to you; and/or
– to seek your opinions via surveys to better inform us of your views on your current services and our services or service offerings to you.
SchemeWise does not sell, rent or lease its customer /website contact lists to third parties. However, SchemeWise may, from time to time, share relevant limited data with trusted partners to, for example, help us perform data analytics or to send you support information, or arrange for service episodes (this includes the use of automated SMS reminders). All such third parties are required to maintain strict confidentiality of your information and are prohibited from using your personal information except to provide these services to SchemeWise.
SchemeWise does not use or disclose sensitive personal information, if provided, such as race, religion, or political affiliations, without your explicit written consent.
To improve operational performance and maintain information relevance, SchemeWise may keep track of the information pages our customers visit in the SchemeWise website. The data collected may be used to deliver customised content to those parties interested in particular subject areas.
SchemeWise websites and services platforms will ONLY disclose your personal information without notifying you if it is required to do so by law or in the good faith belief that such action is necessary to:
– comply with legal and regulatory requirements;
– protect and defend the rights or property of SchemeWise; and
– protect the personal safety of users of SchemeWise Pty, its website(s) and services.
Security of your personal information
SchemeWise secures your personal information and any collected personally identifiable information on computer servers in a controlled, secure environment from unauthorised access, use or disclosure. Where such personal information (such as online transfer payment details) are transmitted to other websites in the normal course of business transactions, such information is protected using encryption protocols.
Changes to this policy
SchemeWise will occasionally update its privacy policy to reflect current updates and any legal and regulatory requirements. SchemeWise encourages you to periodically review this policy for any updates.
Contact information
SchemeWise welcomes your comments regarding this privacy policy through relevant feedback mechanisms available on our website.
